vibegrove Terms of Service

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Welcome to vibegrove. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the vibegrove website, mobile platform, product catalog, and customer support channels. By visiting our platform or completing a purchase, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by vibegrove, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority in the state or jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. The following actions are not permitted:
  • Submitting fraudulent orders or engaging in any deceptive activity;
  • Deploying automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempting to breach site security, data infrastructure, or the accounts of other users;
  • Reselling vibegrove products for commercial gain without our express written authorization.
• Account Security: You are responsible for safeguarding your account credentials and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: If an obvious pricing or typographical error occurs, vibegrove may correct the mistake and amend or cancel any affected orders before they are dispatched, issuing a full refund of any amount charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is contingent upon product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must submit your request within 1 hour of placing it by contacting [email protected]. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on vibegrove's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of vibegrove and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, vibegrove shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our platform, products, or services. Our maximum aggregate liability for any claim arising from a transaction shall not exceed the total amount paid by you for the specific products or services in question.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to vibegrove's support team for informal resolution.

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9. Changes to These Terms

vibegrove may revise or update these Terms at any time. When we make material changes, we will announce them by publishing the revised terms on our website. Your continued use of our website or services after any update takes effect constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: vibegrove
• Customer Support Email: [email protected]
• Customer Support Phone: 17135038416
• Physical Business Address: 2453 Old Lorena Rd, Woodway, TX 76712, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST